With a commitment to always providing customers with high-qualitypment and services, always ensuring equipment has a clear origin according to customer requirements to increasingly create trust for customers.
Furthermore, to ensure that the systems and equipment provided by our company always operate with the highest efficiency and have the longest lifespan in the specific environmental conditions of Vietnam, our company deploys the following services: Maintenance services aim to provide customers with equipment maintenance options and necessary technical support in each specific condition to optimally meet customer requirements to best maintain the condition of the equipment. throughout their operation. With the equipment we provide, not only are we not covered by the general warranty process, but it can be said that for each project we also have our own warranty and technical support processes depending on the customer's requirements. Below we detail the Equipment Warranty and Maintenance services we provide.
MAINTENANCE SERVICE
Equipment and machinery need to be placed under a strict monitoring and inspection regime according to prescribed cycles. The inspection cycle is short or long depending on the load density and importance of each device in the system. We will carry out planning surveys and carry out maintenance for Instron traction and compression systems for all series we supply. We are ready to accept warranty, maintenance and repair contracts for the
material testing system with a team of highly qualified engineers - ensuring quality and reliability.
WARRANTY SERVICE
Check equipment periodically (or coordinate with customer unit specialists) to predict or detect failures. When the device has a problem, we try to restore the device and system in the shortest time. In cases of serious incidents that require a long time to repair equipment, we always have temporary solutions to ensure that work at the customer's unit is not affected. s... ensuring that the system always operates in the best condition.
TECHNICAL SUPPORT AFTER WARRANTY PERIOD
To demonstrate our responsibility for our equipment and services, we are committed to providing technical support to customers for the systems we provide to help operate and exploit the system effectively for the long term. We will provide a highly qualified technical support team to provide technical support with the highest efficiency.
FORMS OF TECHNICAL SUPPORT:
- By phone: 0243 7549061
- Via email: services@vecomtech.com
- Through other forms of online connection
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